Shasta County’s Civil Unit faced significant challenges when their legacy software was retired. The county initially adopted another vendor’s system, but struggled with revenue tracking, poor training during COVID, and a lack of support. Seeking a modern, cloud-based solution that could ensure accurate financial reporting and responsive service, Shasta County turned to Teleosoft.
Teleosoft’s system captures revenues correctly, providing visibility into accounts that were previously misallocated or delayed.
Unlike their previous vendor, which left Shasta isolated, Teleosoft’s web-based platform ensures connectivity from anywhere, continuity and peer community support.
Teleosoft’s team is praised for responsiveness, listening to county needs, and walking alongside staff through implementation.
Unlike their previous system that required constant workarounds, Teleosoft’s solution is purpose-built for sheriffs’ civil divisions—streamlining operations and eliminating inefficiencies.
“The biggest thing for us was the financial end of it—the revenue that came across by using Teleosoft’s system. We’re hopeful the investment is actually money that was sitting out and wasn’t attributed properly with our old system.”
“I know there’ll be somebody there to help me. The response to suggestions, comments, and thoughts is well received. With Teleosoft, there’s support—we’re not left out.”
Teleosoft’s commitment to Sheriffs’ offices goes beyond software. For Shasta County, it means confidence in financial integrity, stronger operations, and a partner invested in their success.
